Which courier do you use?
The courier varies according to the delivery destination of the order. The shipping methods are as follows:
Italy and EU states
• Standard Shipping: Delivery in 3-5 working days.

OUTSIDE THE EU
• Standard Shipping: delivery in 5-7 working days.
What are the shipping costs?
Shipping costs vary according to the destination and quantity of the goods purchased. Shipping costs are dynamically updated and displayed in the Cart and then in the order summary.

Can I cancel an order?
You can cancel your order up until our warehouse has started the fulfillment process, at which point you will be notified by email.
If your shipment has already been processed, you can make a return within 10 working days from the day of receipt of the ordered items.
The right of return can be communicated within the deadline indicated above, by:
– telegram
– fax: +39 (0423) 604147
– email: e-shop@wildclimb.it

All shipping costs related to return items are strictly the responsibility of the Customer. In order for the right of return to be exercised, the items must be returned intact, in their original packaging, in perfect condition and subject to agreement with M&M Calzaturificio Srl.
Return items must be shipped insured with all carriage paid by the client to:
M&M Calzaturificio Srl – Via Meucci, 3 – 31044 Montebelluna (TV)

The refund of the invoiced price of the returned items will be made by crediting the Customer’s bank account within 14 (fourteen) days of receipt of the return.
Items returned incomplete, worn, damaged or soiled due to a fact attributable to the Customer will not be refunded and will not, under any circumstances, give rise to the recognition of a credit equal to the price of the item initially ordered.

How can I make a return?
The customer has a right of return that he can exercise, without having to justify the reasons, within a period of 14 working days from the day of receipt of the items ordered.

The right of return can be communicated within the deadline indicated above, by:
– telegram
– fax: +39 (0423) 604147
– email: e-shop@wildclimb.it
All shipping costs related to return items are strictly the responsibility of the Customer. In order for the right of return to be exercised, the items must be returned intact, in their original packaging, in perfect condition and subject to agreement with M&M Calzaturificio Srl.
Return items must be shipped insured with all carriage paid by the client to:
M&M Calzaturificio Srl – Via Meucci, 3 – 31044 Montebelluna (TV)

Collection by the courier will take place upon agreement with M&M Calzaturificio Srl.
The refund of the invoiced price of the returned items will be made by crediting the Customer’s bank account within 14 (fourteen) days of receipt of the return.
Items returned incomplete, worn, damaged or soiled due to a fact attributable to the Customer will not be refunded and will not, under any circumstances, give rise to the recognition of a credit equal to the price of the item initially ordered.

Can I exchange a product?
You can exchange a product by returning it within 10 working days from the day of receipt of the ordered items.
The right of return can be communicated within the deadline indicated above, by:
– telegram
– fax: +39 (0423) 604147
– email: e-shop@wildclimb.it
All shipping costs related to return items are strictly the responsibility of the Customer. In order for the right of return to be exercised, the items must be returned intact, in their original packaging, in perfect condition and subject to agreement with M&M Calzaturificio Srl.
Return items must be shipped insured with all carriage paid by the client to:
M&M Calzaturificio Srl – Via Meucci, 3 – 31044 Montebelluna (TV)

Collection by the courier will take place upon agreement with M&M Calzaturificio Srl.
Once we have inspected the product returned to our warehouse and ascertained that it meets the requirements for returns listed above, we will contact you to define the procedures for shipping the replacement product.

M&M Calzaturificio Srl
Via Meucci, 3
31044 Montebelluna
Treviso